ADA Reasonable Modification Policy


Effective July 13, 2015, transit providers are required under 49 Code of Federal Regulations(CFR) 37.5(i)(3) to make reasonable modifications in policies, practices, or procedures when the modifications are necessary to avoid discrimination on the basis of disability or to provide program accessibility to their services. The process to be used in considering requests for reasonable modifications is described in 49 CFR 37.169.

Basic process requirements that must be met are:

  • Information on the reasonable modification process must be readily available to the public and must be accessible

  • Advance notice can be required, but flexibility is also needed to handle requests that are only practicable on the spot

  • Individuals requesting modifications are not required to use the term "reasonable modification"


Passengers can request reasonable modifications for all modes (fixed route, general public demand response, and ADA paratransit). Passengers making requests are not required to use the term "reasonable modification."

Requests should be made at least the day before but flexibility is required for on-the-spot requests. The transit manager will review all requests and provide the determination. For on-the-spot requests, the driver should contact dispatch. Dispatch will contact the transit manager.

Documentation will be maintained regarding the request and the resulting action taken.

Public Information

The following statement will be posted on the website.

Passengers with disabilities may request modifications to current service procedures to access the service. To make a request, please call us at 237-7200 or email the City Staff. Please submit requests at least the day before the trip.